Returns & Refunds Policy

Change of Mind Returns & Store Credit

We offer store credit only for approved change-of-mind returns made within 7 days of delivery. Refunds are not provided for change of mind.

To qualify for store credit, all conditions must be met:

  • Items must be unworn, unwashed, unused, and free from marks, odours, or damage

  • All original tags must be securely attached

  • All hygiene stickers and liners must be fully intact and untampered with

  • Items must be returned in their original condition and packaging

Due to hygiene reasons, swimwear is strictly non-returnable if hygiene stickers or liners have been removed, altered, or damaged.

Sale items, promotional items, and discounted purchases are final sale and are not eligible for return or store credit unless deemed faulty under Australian Consumer Law.

Return shipping costs for change-of-mind returns are the responsibility of the customer.

Approved store credit:

  • Is issued once the return has been received and inspected

  • Is provided via email as a store credit code

  • Has no cash value and is not redeemable for cash or refund

  • Cannot be transferred to another customer

Faulty or Incorrect Items

We comply fully with the Australian Consumer Law (ACL).

You are entitled to a refund, replacement, or repair if an item:

  • Is faulty or damaged

  • Is significantly different from its description

  • Has a manufacturing defect

If you receive a faulty or incorrect item, please contact us within 7 days of delivery at hello@jaylanjewell.com.au , including your order number and clear photos of the issue.

We will cover return shipping costs for approved faulty items.

Refund & Credit Processing

Once your return has been received and inspected, we will notify you of the outcome.

  • Store credit will be issued via email once approved

  • Refunds for faulty items will be processed to the original payment method within 5–10 business days

Original shipping costs are non-refundable unless the item is faulty.